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Frequently Asked Questions

  • What do you build your websites with?
    We work exclusively with WIX Studio, the professional agency level software by WIX. Formerly known as Editor X, we firmly believe that Studio offers small businesses the most creative options while maintaining technical accessibility & affordable hosting plans.
  • Do You Use Templates?
    That's a hard no. All our websites are wire-framed and built from scratch, section by section.
  • Do you do SEO?
    All our site builds include basic SEO - a meta description, alt tags, etc. We do not provide specialized SEO services.
  • Do I own my website?
    Yes, the site is yours for as long as you're with WIX Studio. We are site collaborators so we can help with updates and changes as needed.
  • What type of photo equipment do you use?
    We have a twenty-year background in commercial & editorial photography so we use the best & most reliable equipment. This means high resolution digital slrs, 4k cameras and world-class Profoto lighting and modifiers that will brighten your brand.
  • Can I change things? How do I update website content?
    Yes, you can change things, but we urge caution when you do. When your site is complete & launched, you will become a site collaborator with content-only access. This means you can change text & photos whenever you need without worrying about site design.
  • I need a shop! Do you do E-commerce?
    We do! We can create a robust shopping experience for your clients using a Content Management Systems (CMS) that easily allows you to add new products anytime.
  • Do you offer special pricing for not-for-profits & charities
    Yes we do! Please contact us to discuss your budget & how we can help.
  • I think I need a blog. Can you help?
    Indeed we can. We can design & build a blog to help you share your business with the world & boost your SEO.
  • How does hosting work?
    Hosting is a monthly (priced annually) fee that WIX Studio charges to keep your site safe & sound. Hosting pricing depends on what your site requires - from a basic starter site to a more complex E-commerce shop.
  • I use another website platform (e.g. Squarespace, Shopify, etc.). How do I switch my site over?
    Excellent question - we handle this for you. There are two parts to the puzzle. The first is your domain (e.g. www. mybiz.ca). The second is switching your host server. We make sure the transition is seamless so your new site propogates quickly across the interweb without hiccups.
  • I have a small budget, can you help?
    It depends on what you need. There's nearly always something we can do to help. Don't hesitate to reach out so we can discuss options if you have a limited marketing budget. We like helping, being creative & solving problems.
  • How much do you charge?
    Our investment page covers all our pricing packages, ranging from a straightforward landing page to a custom-designed website with photography & video. If you don't feel there's a perfect fit, just let us know & we'll create a custom package just for you!
  • What about graphics, animations & interactions?
    We've got you. We have myriad animations & interactions we can use throughout your site to enhance the user experience. We also have access to millions of graphics, icons, Lottie animations, fonts & mockups.
  • What if I'm not happy with my site or photography?
    This has never happened. However, we understand you need assurances, Say hello to the Lumen Happiness Guarantee. We collaborate & make sure that you are part of every step we take (together). Every wireframe & photo is shared & tweaked based on your guidance & vision. If you're not totally happy with the final result (or we work tirelessly to get you there, but fall short), we'll give you your money back.
  • How long will it take to build my website?
    Good question. We work through an extensive intake process to make sure we have a solid understanding of your business & goals. Generally we don't like to build a site from scratch in under a month. But this includes research/discovery, our creative intake form, content creation & more. Realistically, most sites will take about two months from our first consultation to the final stress test before launch. If you are under serious pressure to launch your site sooner, we'll do our best to accommodate.
  • What is your website design process?
    We have an extensive website design work through to ensure we get it right the first time. Here's the breakdown: 1 - Research & discovery 2 - Creative Intake form 3 - Sitemap & wireframe 4 - Content creation & review 5 - Design & build 6 - Revise & test 7 - Launch!
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